Since Upvotes.Space is offering non-tangible irrevocable services we do not issue refunds once the order is accomplished and the service is provided. As a customer, you are responsible for understanding this upon ordering any service at our website.
Refund Policy for Digital Marketing with SEO, PPC, SEM, SMM
Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason.
All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits.
Upvotes.Space, Upvotes.Space Industries and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for you monetary investment or loss in any way.
We do not know of a single PPC or digital advertisement provider who offers refunds on ads, clicks, budget, etc. Once you have spent money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost certainly never see that money returned again, for any reason, no matter how compelling or justifiable your case may seem. The companies mentioned here are global titans, they and many others like them simply will not be swayed when it comes to refund requests or service issues, including but not limited to loss of investment or loss of business or unexpectedly high charges for click costs and placements.
Disclaimer of guarantees & expected results for PPC, SEO or social media management targeting services:
We absolutely do not guarantee results in any way.
Most professional marketers and marketing agencies do not guarantee results.
If you’re not willing to accept that, please DO NOT use our services, DO NOT buy our services and DO NOT contract with us for PPC, SEO, SMM and other marketing services!
Google forbids us from guaranteeing ranking or listing results, and discourages uses from working with agencies who provide guarantees. For an example, see Google’s statement in this article which says “Beware of SEOs that claim to guarantee rankings“. The same principle applies to all other entities (ad platforms and publishers) and services (PPC, advertisements, email marketing, etc).
But don’t take our word for it. The best summary we’ve seen about the evils of a guarantee in the Marketing industry comes from this article on Forbes, where the author correctly writes in point #5 about the agency: “Making guarantees about something you cannot control carries inherent ethical problems” and about the client: “If you have to ask about a guarantee, you probably aren’t ready to be a client because you aren’t financially stable enough to make the investment” “Potential clients seeking guarantees raise two major red flags: a. their own credibility b. the nature of your relationship with them.” The article (by Josh Steimle) is excellent and we suggest you give it a thorough read. It is focused on SEO, but the exact same principles apply to PPC and all other forms of marketing: digital, online and offline. That article is based on a similar one by Rand Fishkin. (note: October Marketing does not have any affiliation with Josh or Rand)
In short, we are in the business of working with our clients to improve their revenue and profitability, but the majority of the systems, corporations and people who come into play in a marketing, sales and business scenario are completely beyond our control.
Examples include, but are not limited to:
- We can’t force Google, Facebook or any other ad platform or publisher to list or show your ad in any particular position, rank, or order
- We can’t make people see, notice, view or watch your ad, listing, offer, services or product
- We can’t compel people to like your ad, listing, offer, services or product even if they do see it
- We can’t make them click on the ad or the link if they see or like it
- Once they click, we can’t make them like your website or anything they see on it
- We can’t prevent them from leaving your website
- We can’t make them accept your offer, product or service in any way, including opt-ins, calls, contacts or purchases, even if they have seen it and liked it
- Most importantly of all, even if someone gets this far, and likes and wants whatever you have to offer them: we can’t make them pay you
Marketing, Advertising and Business in general are risky endeavors.
Do not place orders or engage in or pay for services, activities projects or orders if you cannot reasonably afford them and/or cannot tolerate the loss of your funds or the failure of your expected results and/or expected “ROI”.
While we accept credit card payments for convenience, we strongly discourage anyone from going into debt (including loans or credit card debt) in the hopes that marketing will start, “save” or improve their business.
Change of Refund Policy
This Refund Policy of Service is subject to change at any time. Notices of change will be considered given and effective on the date posted on our website. The changes made will become effective on the date they are posted on our website. No further notice by Upvotes.Space is required upon your continued use of our website. All information above applies to all services we offer (even if it doesn’t say so).